Marketing Assistant

Job Description

JOB OVERVIEW: We are looking for a candidate who is E-Commerce orientated so must have previous experience of working within E-commerce, some previous marketing experience ideal along within someone who has strong administrative skills.

RESPONSIBILITIES AND DUTIES:

  • Meeting and greeting guests within a friendly and welcoming manner.
  • Provide extensive support to Operations Manager with clerical tasks and project coordination.
  • Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages.
  • Ensure office is kept clean and organised at all times.
  • Manage correspondence by answering emails and sorting mail.
  • Maintain stock lists and ordering office supplies as needed.
  • Assist in quotes and purchase orders.
  • Act as primary point of contact for online and mail orders customers, processing orders in an efficient and timely manner.
  • In-depth knowledge of the products.
  • Create, edit and upload product listings to the e-commerce platforms and revise descriptions and photos of product to maintain high standard of product description.
  • Maintain general office files, including job files, suppliers/contractors files and other files related to the company’s operations.

REQUIREMENTS:

  • 2 or more year’s office administration experience.
  • Proficient in a variety of computer software applications including Word, Excel, Outlook and e-commerce platforms.
  • Multi tasking and time management skills, with the ability to prioritise tasks.
  • Excellen communication skills; friendly, approachable and professional when dealing with visitors, over the phone or in writing.
  • A clear understanding and proven delivery of good customer service.
  • Able to deal with customers enquiries on own initiative, responding to queries and complains in a constructive and promp manner.