IT Helpdesk - Junior level - ideal 1st role !

  • Job Reference: rm084
  • Date Posted: 21 February 2019
  • Recruiter: Partners Employment
  • Location: Chippenham, Wiltshire, England
  • Salary: On Application
  • Bonus/Benefits: shift allowance
  • Sector: IT
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Rebecca Ponting
  • Email: rebecca.61D494F96.0@applythis.net
  • Telephone: 01225 710972

Job Description

We are looking for a candidate with a customer service background who wants to work on an IT helpdesk providing 1st and 2nd line remote technical assistance to customers. 

This role is offered on a shift pattern.  The Shift Rota follows a 28 day rota, with 12 hour flexible shifts pattern, rotating between days and nights.  A total of 14 rostered working days within a 28 day period, with 2 weekends out of 4 being rostered off. The shifts are shift (7.00am-7pm) and (7pm-7am). 

To be considered for this position you will need to have the following:

  • Customer service/support experience
  • Good written and oral skills
  • Excellent telephone manner
  • Good at dealing with problems and gaining agreement with customers on resolutions
  • PC literate and good at using multiple IT systems
  • Interest in mobile technology, WIFI and or software applications
  • Team player and a can do positive attitude

Training and development are offered on the role so no experience is required, we just need someone who wants to get into IT support !